How to Reach Us
Our support team is here to help with any questions or issues you encounter while using the GCK Management System.
Response time: We typically respond to email inquiries within 1 business day. Urgent production issues are addressed as soon as possible during business hours.
Before Contacting Support
To help us resolve your issue faster, please include the following in your message:
- Your registered email address and role (Admin, Sales Staff, Warehouse Staff, Shareholder)
- The device model and OS version (e.g. iPhone 14, iOS 17.2)
- The app version (shown on the Settings screen)
- A clear description of the problem and the steps to reproduce it
- A screenshot or screen recording, if possible
- The voucher number, customer name, or product code involved (if applicable)
Frequently Asked Questions
How do I get an account?
Accounts are created by your company Administrator. Contact your Admin to request access. The system does not support self-registration.
I forgot my password. What do I do?
Ask your Administrator to reset your password. For security reasons, password resets are handled internally rather than through public email recovery.
Why can't I see prices in the warehouse module?
By design, Warehouse Staff never see prices — only product names and quantities. Pricing is restricted to Admin and Sales Staff roles.
My voucher is stuck in "Pending" — when will it be approved?
Vouchers are approved by an Administrator. You'll receive a push notification once it's approved or rejected. If it's been pending longer than expected, contact your Admin directly.
Why did my voucher get rejected with "stock_errors"?
Stock is reserved as soon as a voucher is submitted. If the requested quantity exceeds what's available (in-stock minus reserved by other pending vouchers), the system rejects it. Wait for stock to be received or reduce the quantity.
Why isn't my new customer showing up?
New customers added by Sales Staff are pending Admin approval before they can be used in vouchers. Once approved, the customer appears in your assigned list.
I'm not receiving push notifications.
Check that notifications are enabled for the app in your device's Settings. If they're enabled but you're still not receiving them, log out and back in to refresh your device token, then contact support.
How do I report a bug or request a feature?
Is my data secure?
Yes. The app uses JWT-based authentication, encrypted HTTPS transport, and role-based access control. See our
Privacy Policy for full details.
Account & Data Requests
For account deactivation, data export, or data deletion requests, please email developer@globalconqueredking.com from your registered address. We will verify your identity and respond within 7 business days.
Service Status
If the app is unresponsive or you suspect a service outage, please verify your internet connection first, then contact support. We aim for high availability but occasional scheduled maintenance may temporarily affect access.